Support
Help with your account, subscription, purchases and content reports.
Contact us
Write to us and we reply within 24 hours on business days.
Include the email linked to your account, your device model, your iOS version and the DramaChat version.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are billed and managed by Apple. Open Settings → tap your name → Subscriptions → DramaChat → Cancel Subscription. You can also manage it at apps.apple.com/account/subscriptions. Cancelling stops the next renewal; access continues until the end of the period you paid for.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
How do I delete my account and data?
Open DramaChat → Profile → Account → Delete account and confirm. Account and chat history are deleted within 30 days. If you cannot sign in, email us from the address linked to the account.
How do I restore purchases?
Sign in with the same Apple ID you used to purchase, then open Profile → Restore purchases. If nothing restores, email us.
The app is not loading or keeps crashing
Update to the latest version, restart your device and try again on a stable connection. If it continues, email us your device model, iOS version and what you were doing.
How do I report a character, message or inappropriate content?
In any chat open the menu in the top corner and choose Report. You can block the character there too. We review every report.
Are the characters real people?
No. Every character is fictional and AI-generated. Nothing in the app is a real person and no character is based on a real individual.
Is DramaChat for adults?
Yes, 18+. Content is romantic and suggestive; explicit sexual content is not allowed.
How do I request a copy of my data?
Email us from the address linked to your account and ask for a data export. We respond within 30 days.
Subscription terms
- DramaChat offers auto-renewable subscriptions (weekly, monthly or yearly) that unlock premium features.
- The exact price, period and any trial are shown on the purchase screen before you confirm.
- Payment is charged to your Apple ID at confirmation of purchase.
- The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
- Your account is charged for renewal within 24 hours before the end of the current period.
- You can manage or cancel your subscription in your App Store account settings after purchase.
- Any unused portion of a free trial is forfeited when you buy a subscription.